FYI: I sent the following 2 emails to Journey2.com, customer service, and I have not received a response to my inquiry:
1/07/14 Photos
To:
customerservice@journey2.com
Hello,
I am a member of the ACD website and discovered your Journey 2 on that site.
I commend you on your very innovative and aesthetic design. The screenless design and filtering system has taken pipes to a whole new level.
That said, as you know, the Achilles Heel of your pipe are the magnets. The bottom one has pulled out on me twice. You can see from the photos that I have crimped the edge of the pipe over the magnet to hold it in. In the process, I am destroying the pipe. Have you come up with a permanent solution to the magnet problem?
I am also concerned with the finish on the inside. You can see on the photos that there are several orange spots that look like rust on the inside of the bowl and on the outside of the bowl next to the magnet. I have the smokey mirror pipe and am surprised that the titanium finish would do that. I am quite concerned about the metal in that condition being a health hazard. Please advise me regarding any potential health hazards that could be caused from the pipe with that condition.
Thank you.
1/18/14
To:
exlemor@gmail.com
I am wondering why I have not received a response to my email inquiry.
I am not looking for a free pipe. I am only seeking answers to my questions?