Again, i'm sorry that this has happened to you and really pissed off along with you.
As you say, "Bollocks". So the delivery driver and a helper at the sortin' office don't know anythin' about it...if the delivery driver can't remember a nice large parcel that would be needed to contain your "Roor" and other stuff, he couldn't remember the way to work. In the humble opinion of this 'toker', that sounds very fishy. If he can't remember havin' to go to your door, possibly weighted down with a relatively bulky box, can't remember havin' had to drive the route needed to deliver this, can't remember speaking to and gettin' this person at your door to sigh for it, he'd better be preparin' for a lot more questions to be comin' his way. Did the day in question have lots of parcels bein' delivered to the area you live in, or even remotely close by? For me, in the position of the delivery guy, 'can't remember', is simply a nonsense. He either does, or he doesn't, remember the parcel. Yes or No. Once again, this in the opinion of this 'toker', is very fishy.
As i'm sure you and all the other ACDer's know, in work places, especially like sortin' offices, where routinely valuable goods, money in birthday cards and 'hopes and best wishes' from "Holland", go missin', the security problems are massive and it is very difficult to catch the people doin' it, as inside knowledge is everythin'. The papers only ever report the cases were a postie has literally their spare room filled with 'stuff', or somebody finds a sack of mail down an embankment, cause some lazy idiot can't be arsed to deliver them. It is a big problem for the "Royal Mail" and they know it.
"Rufus", this is your decision to make, how you wish to continue with what has happened, but don't delay if you're wantin' answers.
This again is only my opinion and i hope other ACDers 'post' with suggestions or alternative courses of action for you to take.
I would read every thing that's been posted here and write down all the things that are relevent, or don't add up.
Things like..
Does the "Royal Mail" acknowledge that the parcel was in their possession and it was not delivered to yourself.
Does the "Royal Mail" acknowledge that the signature on the receipt is not yours and does it resemble the delivery drivers, or the person from the sortin' offices', style of hand writin'? Can you have a copy of your supposed signature for your parcel?
Have you been in contact with the company who sent your parcel, so they too can acknowledge they put your parcel in the care of the "Royal Mail"? They may also be able to give you tips on how to handle the matter.
Did the delivery driver on the day this was meant to have been delivered, have a route that took them to your street, if not near your street, or indeed anywhere near your area? This also counts for the days before or after. You said none of your neighbours saw a post office van that "Wednesday", was anybody workin' outside nearby who may have seen this? "Google" the weather for that day if you can't remember it, so you can throw questions in the direction of the delivery driver to 'jog' his memory. (Apologies,this may have been a female just as easily)
Has anyone else complained of mail goin' missin' that feature on this drivers routes?
How does the "Royal Mail feel about a delivery driver who can't remember if he delivered a large box to a particular street, can't remember goin to your door and seein' you or havin' you sign for the parcel he can't remember (were you wearin' camouflaged P.J.'s and that's why he never saw you!!) Was it a piece of paper you had to sigh or one of them gadgets were you sign a screen, that records the exact time as well.
...be aggressive, don't ask for, demand a face to face meetin' with a manager, as this has gone on to long without anwsers.
Have the police been involved?, if not what is bein' done internally? (The "Royal Mail", like all large companies, doesn't like the bad publicity that comes with the theft of the publics belongings whilst in their care. It's bad for public and business confidence and they will avoid washin' their dirty laundry where possible)
Say, with the lack of information being given to you, that you feel your reputation is bein' called into question, as is your honesty and integrity and you will seek legal advice on the matter. If you feel the manager is giving you the run around, ask to seen their manager to apply a little more pressure. (Most managers are useless bastards, who couldn't do the job the people on the shop floor do in the first place. The people they are usually expected to manage know this and generally take the piss out them. So say'th the Lord.) As it's passed up the chain of command, it in turn looks like the previous manager can't handle the pace!
Remember you are in the right, They had your souvenir glassware artwork! and now they don't. Remember, if the contents are puttin you off, or have you at all worried, it is, as "Boner", described it, a 'souvenir', this could be used in so many different situations and should be filed away. How about collectable glassware if this fits the bill for the insurance claim. Again have a word with the people you bought it from if necessary!!
Go get em "Rufus", i see "Uncle Ron" has covered a lot of this before i posted!! My typin' is too slow and i ran out of time a few times and had to re-type it
Some of the advice may be repeated, but it's all good and "Uncle Ron" is on the money.
Keep us all up to date and don't let the bastards grind you down
Now I'm thinking have I opened a can of worms here.....
its known that they do this when they should not , it was on a despatches programme or something .
and this is no ordinary Roor it's a Roor 'blue' 
